Warranty Policy | Bike Shop Melbourne

ONE YEAR warranty: frame & fork;
SIX MONTHS warranty: parts other then above no. 1 and under no. 3 and no. 4 mentioned;
30 DAYS warranty: saddle cover, grips, grip taps, plastic mudguards, reflectors, training wheels;
NO WARRANTY: tire , tube, brake cables, derailleur cables, brake pads (brake shoes), bell, free tools, bolts and nuts.

(Remarks: all above time period is starting from the purchasing date as per the seller’s invoice or receipt decleared.)

Normal wear and tear;
Un-proper assembly or installation;
Improper maintenance;
Corrosion and rusty;
Installation of components, parts or accessories not originally intended for or compatible with the bicycles as sold;
Damage or failure due to accident, misuse, abuse, neglect or any other abnormal excessive;
Labour charges or service charges for assemble or install warranty replaced parts or accessories;
Bike used for commercial activities, including for rental, demo, sample or security fleets, and any other no-listed commercial activities.

The bike warranty will get expired AUTOMATICALLY due to wrong or non-properly assembling/using, the seller will NOT take responsibility for any bike returning or repairing under such circumstance.
Important notice relating to chain warranty, please use front/rear shifters as instructed below:
1) Do NOT change speed when bicycle is stationary, doing so may result in the chain getting stuck between cogs when you start to ride. In some cases, forcefully pedaling when the chain is stuck could result in damage or snap the chain or cog/s.
2) Use lower gears for ease of pedaling when climbing inclines/uphill. Avoid changing gear whilst pedaling uphill; doing so may result in the chain getting stuck between cogs when you start to ride. In some cases, forcefully pedaling when the chain is stuck could result in damage or snap the chain or cog/s.
3) Should the chain get stuck between gears, get off bike immediately and manually put chain back onto cogs. Do NOT continue riding the bike. Any damage to drivetrain (gear/s and chain) resulting from misuse of gear system will void the relevant warranty.