Shipping policy

For among Australia, via TNT/FEDEX/AUSPOST etc, allow up to 10 business days to reach customers, some customers in remote area may take longer time for receiving the shipment. All orders will be shipped from our warehouse located in Keysborough, Victoria. Shipping costs vary depending on the size and weight of your order, where you are located, and the type of shipping you choose. Shipping times may vary due to technical issues. For any online order in the case of returned items, we do not refund shipping charges and are not responsible for providing a return slip.

Shipping Charge

1. In-Store Pick Up items show as free charge of shipping, only if the item is ordered to be picked up by customer in our warehouse, it will be no shipping costs.

2. In order to fulfill any online order, there will be a non negotiable shipping fee as determined by the item weight and time necessary. This charge is subject to being added to the item during the process period at which time the buyer will be notified of these charges after they’ve completed the purchase.

Note: all returned items will be paid by the buyer for the delivery charges.

Customer Pick Up in warehouse

Most orders will be ready within three business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. Upon arriving to the shop it is MANDATORY to prove identity with a name matching the order name, using a valid form of identification, of which has a photo and full name appearing clearly along with the credit card used to purchase the item. If credit card does not match the name on the ID then the electronic email provided by FITTOO bikes at the time of purchase must be produced. In the case of sending a representative, FITTOO bike reserves all right to deny release of any items, at the discretion of management. Please see FAQ for more info regarding policy.