Pedal Power Delivered: Fittoo’s Online Hub for Bikes and Accessories
Bike Shop
FITTOO is an Australian owned bike shop which is quickly becoming a household name within the broader cycling community. We strive to offer the most affordable products and services to our ever-expanding customer base. We do this by keeping our team as small as possible to ensure you’ll receive the outstanding service from us!
We value our customer feedbacks as the key to set your customer happiness and expectations is to exceed them in unexpected and helpful ways. We also ensure that each and every FITTOO product are at the highest quality standards and sustainable. Our products also endure rigorous quality control and testing so you can spend more time riding and less time in the workshop
We carefully designed our packaging to ensure minimal transportation are used at all times. We have also used recyclable materials in our packaging to reduce the impact on the environment.
Our vision is to continue to bring new and exciting products into the bike market, by keeping our company values.
Come into our show room and say G’day!
Our Promise
Frequently Asked Questions
Our apologies, we know how frustrating it can be having to track down your information. That is why there is an automatically generated email sent to the email provided at the time of check out. At times the email may end up in the your SPAM folder. If you’re still unable to locate it please do not hesitate to reach out to us by phone 0390-285-578 , 0435-922-224 or email: info@fittoobicycle.com.au stating your needs.
If you entered the email incorrectly by mistake you can either change it by going into your online account, if you registered with us otherwise please use the above contact information to alert us to the issue.
In some cases there might be required information that when is not provided it will prevent progressing the purchasing process. Typically, if a size, color, or other request isn’t indicated the system will not allow completion of item purchase.
You are always welcome to pick the item up in person at our warehouse at 95, Indian Drive, Keysborough, Vic 3173, we suggest calling us to ensure the best possible service and preparation upon arrival. If you need urgent delivery, it is workable, but it will always charge you more for delivery by TNT/STARTRACK next day delivery, as normally it takes 5-7 working days for delivery reaching you by the standard charges we required. If you do need urgent delivery, please contact us by email to info@fittoobicycle.com.au to check freight charge and make confirmation.
Typically, the name on the order must match the name on valid identification of the person retrieving the item along with being able to show an Associate the verification email stating item was ready for pick up. However, if someone is being sent in the place of the purchaser, the person who made the order is REQUIRED to provide the following items & information for us to confirm of releasing the item. Purchaser must provide: 1. A picture of the purchaser’s ID and credit card (if used to make purchase) 2. The name of the person who is to act as their representative (this person must also produce identification and verification email) 3. [for Copy & Paste] I give permission FITTOO bicycle to release items which I’ve purchased online to (NAME OF REPRESENTATIVE). I understand that I am responsible for making this decisions and am acting of my own account.
If you order the wrong item we will be happy to assist you, give us a call or email as soon as possible, so we can cancel the order or change to the correct one you need
